Account Manager DACH (f/m/d) - Parental Leave Cover

Account Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d) , you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027 , helping businesses unlock the full value of our B2B SaaS solutions.

Your Impact

Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long‑term success. You will join an international team of 700+ colleagues , supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.

• Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid‑sized online shops and proactively drive the strategic development of your accounts.

• Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.

• Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long‑term partnerships based on mutual trust.

• Cross‑Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high‑quality customer experience.

• Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long‑term success.

• Account Ownership Experience: Proven experience managing B2B customer portfolios, ideally in SaaS, e‑commerce, or another technology‑driven environment.

• Strong Customer Focus: Experience managing large customer portfolios of up to 600 accounts, combining structured day‑to‑day account management with long‑term strategic development.

• Negotiation Skills & Commercial Mindset: A natural sales instinct and strong negotiation skills to position solutions effectively and proactively unlock growth opportunities within existing accounts.

• Proactive Communication: You enjoy reaching out to customers, identifying their needs early, and helping them improve the performance of their online shops.

• Analytical Thinking & Tools: You are confident using CRM systems such as Salesforce and leverage data‑driven insights to optimize processes and sustainably improve account performance.

• Language Skills: Fluent German and very good English skills, enabling you to communicate empathetically and professionally with internal and external stakeholders, build trust, and foster long‑term relationships.

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.

• Buddy program: An experienced trustee is at your side.

• Learning & Development: Individual training opportunities.

• Events: Team Events, Unit Events, etc.

• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrus t

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.