Account Manager – German Market (Fixed-Term Contract)

WHO WE ARE

If you have ever booked a hotel online, you have probably used D‑EDGE without knowing it. Our mission is to simplify hospitality. We provide cloud‑based technology solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, D‑EDGE simplifies the life of independent hotels and hotel chains alike.

Values: People First, Open Communication, Adaptability, Go Beyond.

D-EDGE is an equal‑opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

ABOUT THE POSITION

Account Manager – primary point of contact for an assigned portfolio of hotel clients. Reports to the Regional Team Leader. The job involves managing, retaining, and developing a national and international portfolio, ensuring clients fully benefit from D‑EDGE products and achieving growth through effective KPIs.

MISSIONS

Portfolio Management

• Strong understanding of product portfolio within your region and upsell targets.
• Proactively manage and grow customer portfolio while exceeding semi‑annual and annual revenue goals.
• Build a strategy for your region to meet the company’s upsell targets.
• Ensure all activity is captured in the chosen CRM tool.
• Prepare regular reports on your account portfolio.

Customer Centric

• Provide clarity and responsiveness to customers and understand their underlying needs.
• Create solid relationships in a friendly and professional manner.
• Demonstrate responsibility and accuracy.

Client Relationship

• Deliver impactful presentations to clients.
• Communicate effectively, manage complaints and set clear expectations.
• Develop and nurture key client relationships with superior customer service.
• Identify proactive solutions beneficial to both client and company.

WHAT WE ARE LOOKING FOR

To succeed in this role, you must combine in‑depth industry expertise with excellent relationship‑building skills.

Experience & Technical Expertise

• Minimum 5 years of experience in Revenue Management, hotel e‑Commerce, or Marketing/Sales within the hotel industry.
• In‑depth understanding of the hospitality ecosystem, commercial systems, local market trends, and distribution channels (GDS, Consortia, TMCs).
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and experienced with Salesforce CRM.
• Fluent in the local language and English; additional languages are a plus.

Soft Skills & Mindset

• Solution‑oriented: problem‑solving mindset and positive attitude.
• Leadership & decision‑making: capable of making clear, timely decisions and providing explicit guidance to customers.
• Team player: values teamwork and builds lasting, trusting relationships.

WHY YOU WILL LOVE US

• Caring and inclusive culture: respect, transparency, and autonomy every day.
• Strong product vision powered by dedicated R&D.
• Real commitment to responsibility.
• International work environment: 45 nationalities, offices in 20+ countries.
• Genuine growth opportunities: internal mobility, ongoing training, and tailored career paths.