Account Manager (Hotels EMEA, German Speaker)

Stellenbeschreibung:

OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region
In this role, you will act as a trusted business advisor, bridging clients’ operational needs with our innovative hospitality technology solutions
You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment
Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap
Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities
Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable’s technology for every hotel account
Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership
Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges
Act as the “Voice of the Customer” by providing consistent field feedback on trends and feature requirements to Product and Marketing teams
Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live

Generous parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Work from (almost) anywhere - wherever you do your best work
Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge

An aptitude for data-driven business decisions and the ability to reframe a client’s view of their business through insights
Outstanding negotiating and communication skills
Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously
Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events
German Speaking to a business level profeciency
5+ years of Account Management or equivalent experience
Account Management experience within a B2B SaaS or high-growth hospitality technology environment
Business-fluent German language skills to support regional customers with clarity and cultural awareness
Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application
Prior restaurant management or food and beverage (F&B) sales experience
A genuine passion for the hospitality industry and technology