German Speaking Customer Success Account Manager

Location: Leipzig or Würzburg (Hybrid - 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: C1 German and C1 English

Salary Package: €40,000 - €50,000 base + annual performance bonus

Company & Role Summary

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting partnerships with C-suite executives.
• Account Expansion: Spot opportunities for account growth through upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive recurring contract renewals.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: Complete C1-level fluency in both German and English (oral and written skills required).
• Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred).
• Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, and an autonomous work ethic.
• Bonus: Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Compensation: €40,000 - €50,000 yearly base salary complemented by a performance bonus and 30 days of annual paid leave.
• Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development.
• Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties.
• Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users.