Administrative Coordinator (Mail Delivery and Claims Management) - Berlin, fluent German required

Administrative Coordinator (Mail Delivery and Claims Management) - Berlin

Payment Operations - Senior Claims Analyst

Join our Berlin team and play a key role in keeping our claims and correspondence operations running smoothly. You'll own the full lifecycle of incoming physical mail — from intake and document management through to resolving third‑party requests from authorities, bailiffs, and insolvency administrators. Full training is provided on claims handling, so you don't need to arrive as an expert.

What you'll do

Mail & Document Management

• Receive, sort, scan, upload, and securely store all incoming physical mail and legal correspondence
• Maintain accurate, audit‑ready claim files with complete supporting documentation
• Monitor and elevate mail handling delays or scanning issues to ensure operational continuity
• Liaise with external scanning and mail vendors, including occasional travel to resolve urgent issues

Claims & Third-Party Handling

• Manage your own caseload of claims efficiently and to a high standard
• Handle requests from third parties including police, authorities, bailiffs, and insolvency administrators relating to seizures, insolvencies, and related matters
• Support the wider Claims team with administrative tasks tied to physical correspondence
• Communicate clearly with internal and external stakeholders to drive fast, accurate case resolution

Compliance & Data Protection

• Handle all sensitive documents in line with internal policies and data protection requirements
• Ensure all case files meet audit standards at all times

What you'll bring

• Fluent German — C1, C2, or native level
• At least 3 years in an administrative, office management, or document handling role
• Comfortable working with confidential and legally sensitive materials
• Strong organisational skills and close attention to detail
• Sound independent judgement and the ability to prioritise under pressure
• Flexibility to travel to the Berlin office at short notice when required, occasionally to Düsseldorf too

Nice to have

• Experience handling claims such as seizures, insolvencies, or similar legal matters
• Prior exposure to third-party authority requests (police, bailiffs, courts)
• Background in banking or fintech
• Bachelor's degree

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well‑being and success reflected in our modern, friendly, and eco‑conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work‑life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.