Administrative Specialist 4

Stellenbeschreibung:

Overview

The New Jersey Judiciary, Probation Services Division, Child Support Enforcement Unit, is seeking a highly motivated administrative professional with excellent customer service, interpersonal, organizational, communication, time management and technical skills. Under the direction of an Administrative Supervisor or other supervisory personnel, the selected individual will serve as a subject‑matter expert and lead worker assisting statewide probation staff with complex child support matters. The ideal candidate will thrive in a collaborative, fast‑paced, team‑oriented environment and possess a strong knowledge of the NJKiDS automated system and the ability to run reports and measure performance at the local and state levels. Finally, this individual must be able to use innovative solutions to resolve system and policy issues and train other central and local vicinage staff on those solutions.

Salary

The salary range for this position is $81,866.60 to $127,586.80 for Schedule A, and $81,866.60 to $121,207.46 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.

Remote Work

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. In addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high‑speed home internet access.

Responsibilities

Act as a lead worker in all Child Support technology functions, developing, enhancing, and maintaining complex reporting solutions using Excel, Access, and SharePoint, including automation, data integration, and advanced analytics.
Function as a lead NJKiDS Systems Team member by providing virtual assistance and creating help‑desk tickets for user access across several systems within the child support domain, as well as tickets for all NJKiDS system development and defects.
Reset passwords and run quarterly audits to ensure only Title IV‑D staff have access to the various databases, and work with local county probation offices to ensure accurate data for annual staffing models and system security.
Provide technical assistance to local child support staff by reviewing database activities as they relate to performance measures and enforcement methods so that all tools are utilized to their fullest extent.
Download and disseminate financial, held monies, bench warrant, child support collection, JOBS program, and other related reports to local offices, and conduct quantitative and qualitative research to support performance and operational effectiveness.
Analyze child support initiatives, programs, and units to assess effectiveness and recommend process and workflow improvements.
Design, build, and administer SharePoint sites and web content to support statewide child support operations.
Review NJKiDS technical designs, evaluate system impacts, and develop required technology solutions to support child support program initiatives.
Assist with implementation of AOC Probation, Division of Family Development (DFD), and federal and state government Title IV‑D initiatives and changes, which include planning, training, data clean‑up efforts, and ongoing support.
Assess areas of concern identified in statistical reports, internal AOC audits, and Quarterly Performance Reports issued by the DFD.
Analyze NJKiDS performance using statistical and analytical methods, identify trends or deficiencies, and recommend system or process changes to improve outcomes.
Take the lead on new projects requiring advanced technical solutions, ensuring that tools, processes, and system enhancements are aligned with program needs and improve the effectiveness of child support operations.
Participate in committees, meetings, multi‑agency working groups, and projects as required.

Qualifications

Graduation from an accredited college or university with a bachelor’s degree and five years of professional experience, two of which shall be in program development, program coordination, program analysis, program administration, and/or administrative research.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year‑for‑year basis with one year of such experience being equal to 30 semester hour credits. An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor’s degree. A master’s degree from an accredited college or university may be substituted for one year of experience. A law degree from an approved American Bar Association law school may be substituted for two years of experience. Note: A master’s degree or a law degree from an accredited college or university may be used as a substitution, not both.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.

Additional Requirements

Driver’s License: Appointees will be required to possess a driver’s license valid in New Jersey if operation of a vehicle is necessary to perform essential duties.
Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Background Check: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.
Residency Law: All persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in New Jersey. Exemptions may be requested under hardship or employer critical need.