Advisor, HRSS Tier 2 – Employment Administration

• Research, collect, and analyze information to identify opportunities and develop solutions
• Collaborate on performance improvement activities and distribute analytical reports
• Use multiple system applications to perform analysis, create reports, and develop educational materials
• Research and compile information for ad hoc operational projects and initiatives
• Synthesize and analyze data, present trends graphically, and recommend practical solutions
• Manage complex employment transactions, including promotions, job changes, supervisor organization, mass changes, EIB workflows, eligibility decisions, and MTA support
• Resolve high-level escalations and complex Workday employment transactions
• Deliver case resolution while maintaining SLA standards
• Respond to HR inquiries involving benefits administration, HRIS systems, and policy interpretation
• Provide accurate case documentation and tracking in the case management system
• Provide training, guidance, and peer shadowing for employment processes
• Conduct auditing, data validation, and root cause analysis
• Manage vendor relationships and coordinate with ministries, boards, vendors, and cross-functional partners
• Identify process improvement opportunities and support workflow and system changes
• Coordinate project management activities, including requirements, timelines, and deliverables
• Apply change management practices and mentor peers

Requirements

• Bachelor's Degree or equivalent level of experience
• Equivalent experience to include 3-4 years previous human resources and/or related corporate compliance experience
• Experience with Workday, vendor management and case management systems
• A CEBS or PHR, SHRM-CP certification is preferred

Core Competencies

Demonstrates expertise in data analysis, case management, and human resources processes, with a strong focus on performance improvement and compliance. Proficient in managing complex employment transactions and vendor relationships while applying change management practices.

Highest-signal resume keywords

• Data Analysis
• Workday Experience
• Case Management Systems
• Human Resources Compliance
• Vendor Management

ATS Optimization Keywords

Hard Skills

• Data Validation
• Root Cause Analysis
• Performance Improvement
• Process Improvement
• Project Management

Soft Skills

• Collaboration
• Training
• Guidance
• Problem Solving

Certifications & Qualifications

• CEBS
• PHR
• SHRM-CP

Industry Keywords

• Human Resources
• Corporate Compliance
• Employment Transactions
• SLA Standards
• Change Management

Tools & Technologies

• HRIS Systems
• Case Management System
• Workday