After Sales Service Specialist North Africa (m/f/d)

In this role you will manage daily after-sales communications with customers across North Africa and act as the interface between customers, Sales, Order Management and Engineering. You will prepare tenders, feasibility assessments, and service quotations, while handling spare parts pricing and technical clarifications. You will support on-site and virtual customer meetings and coordinate daily service activities to optimize operations. This position contributes to service process improvements and growth of the service business within an international context. You will work closely with cross-functional teams to deliver customer value and drive satisfaction through proactive service delivery

• vacation pay
• health bonus
• pension scheme allowance
• Mühlbauer Academy training
• employee events
• international assignments

• Manage daily customer communications across North Africa for after-sales services
• Interface between customers, Sales, Order Management and Engineering
• Prepare and support international tenders and feasibility assessments
• Create and process service and maintenance quotations, including commercial and technical clarifications
• Create and manage spare parts quotations
• Support customers during on-site and virtual meetings
• Coordinate daily operational service activities
• Drive projects to optimize service processes and expand the service business
• Contribute to continuous improvement of customer satisfaction and service performance

• Degree in Industrial Engineering or comparable qualification
• Alternatively, completed vocational training as Industrial Clerk with Business Economist qualification and relevant experience
• Initial technical understanding and interest in technical products
• Experience in customer service, after sales or sales support
• Confident handling of MS Office and SAP
• Strong communication and teamwork skills
• Solution-oriented and proactive working style
• Willingness to travel internationally
• Very good German, French and English language skills

• strong communication
• teamwork
• solution-oriented
• MS Office
• SAP
• technical product understanding