Agricultural Sales & Customer Service Manager

Responsibilities

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor
• Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth
• Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations
• Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues
• Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value
• Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask
• Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value
• Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer
• Build a strong internal and external network to support account activities and deepen collaboration across the organization
• Be the voice of the customer, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement
• Bring our company values to life in every interaction—with customers, colleagues, and community partners
• Take on additional opportunities and responsibilities that contribute to team success

Requirements

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management)
• Proven track record in account management, customer service, or related roles
• Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients
• Strong problem-solving and analytical abilities
• Ability to manage multiple priorities and work collaboratively across teams
• Customer-centric mindset with a passion for delivering exceptional service
• Knowledge of the industry and competitive landscape is preferred