AI Customer Success

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Agent Deployments

Who We Are

We deploy powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Our belief is that people should be free of administrative and operational drudgery so they can create value through creativity, reasoning, and judgement.

We’re starting in higher education, a sector with ~$700B in expenses defined by heavy workflows across departments, such as admissions, financial aid, facilities, advising, student services, advancement, and more. Our agents are already embedded across these departments, interacting with millions of students and staff. They process applications, package aid, resolve verification issues, run large‑scale communication workflows, handle student support tickets, and more.

We believe that universities are among the most consequential institutions in the world, sitting at the foundation of social and economic progress. Improving how they operate improves who gets educated, who gets supported, and who gets a chance. When higher education runs better, everything built on top of it does too.

About the Role

As AI Partner Success, you will be both a strategic advisor and hands‑on operator, ensuring our university partners realize transformative value from AI. You’ll own the partnership from the point we initially land—driving product adoption, demonstrating measurable ROI, and uncovering new use cases across the institution. This role blends strategic consulting with value engineering: you’ll deeply understand each partner’s pain points, design AI‑powered solutions to address them, and ensure partners are actually getting value from the CollegeVine platform.

Responsibilities

• Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn’t being realized, and proactively address gaps.
• Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions.
• Build Trusted Advisor Relationships: Engage with C‑level and departmental leaders across universities, becoming their go‑to thought partner on AI strategy and digital transformation.
• Drive Multi‑Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption.
• Collaborate Cross‑Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap.
• Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at‑risk partners before problems escalates.
• Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.

What We’re Looking For

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers.
• Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value.
• Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence.
• Entrepreneurial and high agency mindset with the ability to thrive in fast‑moving, high‑growth environments.
• Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.

Preferred Qualifications

• Experience in B2B SaaS, AI / ML Solutions, or Management Consulting. An interest in higher education is a plus.
• Background in Customer Success, Solution Engineering, Management Consulting, or other consultative client‑facing roles.
• Ability to balance strategic thinking with strong execution, from C‑suite conversations down to operational details.

Location

Remote (Hybrid in New York preferred)

CollegeVine partners with 200+ universities, deploying agentic AI to power campus operations. We have raised venture funding from dedicated investors such as Menlo Ventures (Anthropic, Carta), Silversmith Capital Partners (Webflow, Formstack), Morningside Technology Ventures (Xiaomi, TikTok), and more. In 2020, after years of being a remote‑friendly company, CollegeVine became a fully remote company (with a NYC office) with a diverse cast of team members based predominantly in the United States, but also around the world.