AI Transformation / Process Excellence Associate Manager (all genders)

Shape the future of intelligent operations by combining AI, process transformation, and human-centred design. Help global organisations redefine how people, processes, and AI agents work together to drive sustainable business value.

Your Mission

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

Your Daily Work

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

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Who You Are

• Bachelor's Degree or equivalent qualification
• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• You have previously been integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

PREFERRED QUALIFICATION

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

What We Offer

• Industry-leading learning and certification opportunities in AI, digital transformation, and emerging technologies.
• Flexibility through hybrid working models that support both personal and professional success.
• Opportunities to work on large-scale, high-impact transformation programmes with leading global organisations.

The Accenture Culture: Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is why we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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