Assistant Vice Presedent - Operations Team Lead, Global Payment Operations

Job Description

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities

• Supervise Remittance Operation team with 4 associates
• Manage to have smooth daily operation covering Cross Border payment and regulatory reporting e.g. DMS, AMLO
• Provide advice to staff to solve the daily operation issue/problem and ensure escalation of the incident to senior management team
• Provide support and guidance for solution where required/requested to GTS products, GTS sales, RM and Client Service & Fulfillment Officers
• Participate in local/regional projects, taking ownership and delivering the execution of these projects
• Coordinate with LOB to implement new client requirements effectively
• Adhere to bank policy and local regulation, ensure controls are in place and no audit findings
• Coordinate with Regional team on system/product enhancement

Key Requirements

• At least 5‑8 years working experience in Cash Management business e.g. Payment products including regulatory reporting
• 3‑5 years of operational management/supervisory experience
• Good knowledge of offshore payment (SWIFT/ISO20022) and Bank of Thailand exchange control regulation
• Excellent professional leadership and management skills
• Good oral and written communication skills in both English and Thai
• Self‑motivated, ability to work independently, constructive and positive approach to challenges, and a good team player
• Experience of working in a Regional/Global environment

Competencies

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management