Associate Business Process Analyst, CS Transformation

Job Description Summary

The Business Process Analyst within CS Transformation acts as a foundational architecture lead responsible for diagnosing, blueprinting, and optimizing end-to-end operational workflows. The role exists to manage process engineering streams across high-visibility, large-scale projects, translating unstructured or siloed practices into documented, highly scalable future-state operating models. Focusing purely on continuous business improvement separate from dedicated tech ownership, this role bridges business capability gaps and aligns daily CS operations with enterprise strategic goals.

Responsibilities

• As-Is Process Auditing & Comprehensive Mapping (25%): Leads discovery, observation, and alignment sessions with cross‑functional CS stakeholders to diagnose and systematically map out complex, unstructured current‑state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points.

• Future‑State Re‑Engineering & Strategic Blueprinting (20%): Designs, models, and architectures optimized future‑state (“to‑be”) business models and automated workflows. Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability.

• Large‑Scale Project Framework & Workstream Management (15%): Manages process development milestones within the broader Transformation portfolio. Identifies cross‑project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track.

• Requirements Elicitation & Standardization (10%): Translates high‑level business goals into precise functional requirement criteria, rules, and process scoping parameters. Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation.

• Change Enablement & Standard Operating Procedures (SOPs) (10%): Partners with operational teams to formulate operational transition maps, update standardized documentation/SOP repositories, design training guidelines, and coordinate operational support to ensure successful business adoption.

• Operational Performance Metrics & Business Cases (10%): Defines and reports on baseline operational metrics and target KPIs for process performance. Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value.

• Cross‑Functional Collaboration & Inter‑Department Alignment (10%): Interfaces seamlessly with the separate, newly carved‑out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub‑units.

Skills & Requirements

• Bachelor’s Degree: Business Administration, Operations Management, Business Analytics, Information Systems, or a related field.

• 1‑3 years of professional experience working explicitly in business process mapping, continuous operational improvement, business process modeling, or enterprise business transformation frameworks.

• High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio).

• Demonstrated expertise documenting complex cross‑functional business requirements.

• Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo).

• Outstanding organizational communication and workshop moderation abilities.

ModMed Benefits Highlight

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), Hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.