Associate Director – AI Enablement, IT Training

Responsibilities

• Own the day to day operational enablement of Microsoft 365 Copilot across the enterprise
• Configure, test, enable, and maintain Copilot features, settings, and options within the Microsoft ecosystem
• Ensure Copilot remains functional, secure, and usable as Microsoft introduces updates and new capabilities
• Partner with IT security, infrastructure, applications, and service teams to align AI enablement with operational standards
• Translate AI capabilities into practical, repeatable use cases that improve employee productivity
• Work directly with BioCryst business and functional departments to support AI implementation within their systems and workflows
• Help departments identify opportunities where AI can improve efficiency, accuracy, or decision‑making
• Own IT training and enablement for new hires, system changes, and technology rollouts
• Develop and maintain clear, accurate IT documentation and self‑service resources

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field, or an equivalent combination of education and relevant experience.
• 7–10 years of progressive experience in IT, digital workplace enablement, enterprise applications, or technology adoption roles.
• 3–5 years of direct experience supporting AI‑enabled tools, automation, or intelligent platforms in an enterprise environment.
• Hands‑on experience enabling, operating, or supporting Microsoft 365 Copilot or comparable AI productivity platforms.
• Demonstrated experience translating AI capabilities into real‑world, repeatable business use cases across multiple departments.
• Experience working closely with security, infrastructure, data, and compliance teams to ensure responsible and compliant AI usage.
• Proven experience driving technology adoption, training, and change enablement, not just deploying tools.
• Experience within a regulated or compliance‑driven environment (pharmaceutical, biotech, life sciences, healthcare, or similar) strongly preferred.