Associate Director - Salesforce Sales and Experience Cloud

Role Overview

The Salesforce Sales & Experience Cloud Consultant will be responsible for implementing and optimizing Sales Cloud and Experience Cloud to enhance customer engagement and streamline sales processes. This role involves gathering business requirements, configuring Salesforce features, and ensuring seamless user experiences across portals and communities.

Key Responsibilities

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.
• Document functional requirements and create solution design.
• Configure and customize Salesforce Sales Cloud to meet business needs.
• Design and implement Experience Cloud portals.
• Map requirements with OOB features and identify need for customization.
• Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management.
• Guide clients to make buy vs build decisions.
• Design and implement Experience Cloud portals for partner management.
• Implement App Exchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, Demand tools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage.
• Identify integration requirements and suggest approach.
• Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self‑Service Portals, Knowledge and Chatter.
• Customize Experience Cloud templates for branding and usability.
• Ensure responsive design and accessibility across devices.
• Prepare configuration runbooks and guide development team.
• Prepare Solution design, System Architecture and Entity Relationship Diagram.
• Conduct user training sessions and create documentation.

Required Skills & Qualifications

• 10 plus Years of Experience in Salesforce with strong understanding of Sales and Experience Cloud.
• Must have done more than two end‑to‑end implementations of Sales and Experience Cloud.
• Hands‑on experience of CPQ implementation and Quote to Cash process.
• Hands‑on experience on OOB features of Sales and Experience Cloud.
• Hands‑on experience on various automation features such as flows.
• Strong Knowledge of Apex and LWC.
• Good exposure to DevOps.
• Knowledge of Single Sign On.
• Knowledge of integrations with NetSuite and ERP with REST/SOAP APIs and middleware such as MuleSoft, Boomi.
• Knowledge of Agentforce.
• Excellent communication skills.

Certifications

• Sales Cloud Consultant
• Experience Cloud Consultant
• CPQ Administrator / Revenue Cloud Consultant (Desirable)
• Agentforce Specialist (Desirable)
• Salesforce Certified Application Architect (Desirable)
• Platform Developer I & II (Desirable)
• Integration Architecture Designer (Desirable)

Nice‑to‑Have

• Agentforce Specialist (Desirable)
• Experience with Marketing Cloud, Pardot, Marketo

Benefits

Full‑time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at

Equal Opportunity Employment

Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.