Associate, Office Services in Munich

WHO YOU'LL WORK WITH

You will join our Office Services team in Munich, a collaborative, service-oriented team of highly accomplished professionals that plays an integral role in delivering an exceptional experience for clients, visitors, and Bain colleagues each day. The team holds responsibility for facility management, events and catering, and the end-to-end coordination of all office-related services.

Office Services partners work closely with stakeholders across all functions across Germany and Austria including consulting teams, Executive Assistants, IT, Recruiting to enable seamless day-to-day operations and sustain a welcoming, professional office environment.

In this role, you will engage with colleagues at all levels of the organization and contribute to the high-performance, people-first culture that defines Bain.

WHAT YOU'LL DO

• Represent the company at the front desk, performing general front-desk duties, ensuring the smooth operation of all front-desk facilities, and providing excellent customer service to external clients and visitors as well as Bain colleagues
• Meet and greet client and visitors to Bain and direct accordingly, ensuring relevant Bain host informed of arrival
• Handle all incoming phone calls in both German and English in a friendly and professional manner, ensuring correct protocol for all types of calls and directing accordingly
• Monitor the security system with computer-controlled access permissions, including data entry and management of access cards in accordance with applicable security standards
• Manage and coordinate conference room bookings with particular attention to catering requests, liaising with the catering team where needed, supporting the conference team during busy periods
• Coordinate mail and courier services with external service providers, as well as assist with other mail and printing orders
• Support operations in our in-house cafeteria
• Assist with the planning of internal events
• Coordinate business relationships with external service providers in collaboration with the facility management team

ABOUT YOU

• Successfully completed vocational training in a commercial/business-related field or in hospitality
• At least 3 years of professional experience in a comparable environment
• Excellent written and spoken German and English skills
• Strong organizational skills, resilience, and flexibility
• Enjoyment of working collaboratively in a team environment
• A structured, independent, and responsible way of working
• Excellent communication skills and a service-oriented personality with impeccable manners and the ability to remain calm under pressure
• Proficient in MS Office applications

WHAT WE OFFER YOU

In addition to an attractive and performance-based compensation package with fixed and variable salary components, you will benefit from a wide range of additional perks and benefits:

• A dynamic and supportive team with a strong sense of collaboration
• Flexible working hours and a hybrid working model
• Comprehensive training programs, in-office English classes, and personal support through mentorship
• In-office fitness offerings, various sports groups, and discounted membership with EGYM Wellpass
• Employee Assistance Program with extensive support related to health, work-life balance, family, and personal matters
• Employer contribution to the company pension scheme after successful completion of the probation period
• Company mobile phone
• Corporate Benefits program with attractive offers from leading brands
• A comprehensive mobility concept including a monthly mobility budget as well as the Bain Car and Bike Program (JobRad)
• Complimentary snacks and beverages in the office as well as discounted meals in the in-house cafeteria
• A variety of office and Bain events (including summer parties, team retreats, social events, and holiday celebrations)