Associate Operations Support Specialist II

Responsibilities

• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem‑solving actions based on provided flowcharts
• Restart hardware systems or escalates issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Requirements

• A Bachelor's degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem‑solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast‑paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences