Associate Product Director / Head of UX (m/w/d)

Location: Hamburg, Berlin (Hybrid)

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.

As Head of UX Design, you will lead and further develop our DACH UX practice across the entire value chain— from research to delivery. You will balance craft excellence, delivery quality, and operational health while shaping a strong and future‑ready UX discipline. You will also engage with ambitious brands to create user‑centered experiences that drive measurable growth.

What you’ll do:

• Set the standard for user‑centric design and ensure that our work delivers strategic business impact for key accounts and new business.
• Be accountable for the department’s delivery excellence, monitoring quality and collaborating with the EMEA UX leadership team to develop new capabilities and processes.
• Proactively manage the department’s operational health, client satisfaction, and team satisfaction.
• Foster close collaboration with international teams across the EMEA region and with other crafts such as Strategy, Visual Design, Content and Teach to ensure the local UX practice serves as a driving force for collective growth.
• Act as an internal and external voice, showcasing pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company.

What you bring:

• Over 15 years of experience in UX and product design, with in‑depth expertise in complex digital ecosystems and fast‑paced agency environments, and proven experience working with large, international brands.
• A portfolio that demonstrates high‑impact results and measurable business growth across the entire UX value chain.
• Over 10 years of people leadership, managing and mentoring high‑level talent.
• Operational excellence: ability to handle urgent requests or escalations with a performance‑ and solution‑oriented approach.
• Tech and AI savvy: curiosity about digital trends, AI and new technologies, and a commitment to incorporating relevant innovations into your work.
• Strong communication and influence skills, able to transform complex UX strategies into persuasive pitches that win senior stakeholder trust. Full professional proficiency in German and English (C1 level) is mandatory.

We offer:

• Flexible, hybrid working policy (1–2 days at the office, depending on location).
• Company pension scheme.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Health benefits through the OpenUp platform.
• €50 personal monthly allowance via our dedicated benefits apps for daily expenses and lifestyle perks.
• Exclusive access to sustainable, healthy products at attractive deals.
• Social events and organised activities to connect with colleagues.
• A reputation for doing good—DEPT® has been a Certified B Corp® since 2021 and named Agency of the Year at The Lovies and The Webby Awards.
• Opportunities to work with a wide range of clients—from local to global—and to develop your skills with training, development, and certifications.
• Global annual DEPT® Cares Month, where employees donate skills to support local charities.

Diversity, Equity & Inclusion

DEPT® takes pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds. We encourage reasonable adjustments throughout the recruitment process and during employment.