Associate Regional Manager, Service Ops – Central

Stellenbeschreibung:

Provide on‑going training, development, and leadership to the service and repair colleagues
Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
Investigate and resolve all critical customer issues
Advocate for usage of digital tools and applications for our service colleagues
Lead process workshops and ensure strict adherence to service processes
Monitor field tests as well as first inspection and data reports
Consult with service managers regarding problems encountered with service performance
Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

High school diploma or equivalent required; bachelor’s degree preferred
5+ years elevator industry experience required
Management experience required
Ability to thrive in a dynamic, team‑oriented work environment
Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
Self‑motivated individual capable of managing multiple projects and responsibilities simultaneously
Comfortable working in a technical setting with proficiency in Microsoft‑based computer software
Demonstrates strong leadership, goal‑oriented mindset, and excellent time management and organizational abilities
Willingness to travel up to 50% of the time