Auto SCRA Operations Specialist, Principal Coordinator

• Owning oversight and execution of assigned SCRA process by performing and overseeing various reporting, auditing and analytical tasks daily
• Provide centralized oversight of the assigned SCRA process, conduct regular process risk assessments
• Collecting data and information using analytics and reporting to provide transparency to leadership
• Collaborate with SCRA teammates and multiple COAF Internal departments to problem solve on the execution of SCRA processes
• Track and resolve process breakdowns, and prepare and present process improvements to Leadership
• Facilitate new-hire and ongoing training as well as side by sides and SCRA new hire training
• Understand internal and external customer needs to drive process improvements
• Occasional outbound and inbound customer contact to ensure process compliance

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 2 years experience working in the financial industry
• At least 1 year experience using Google Suite or Microsoft Office
• Bachelor’s Degree or Military Experience (preferred)
• At least 2 years experience working in the auto finance industry (preferred)
• At least 2 years of experience in compliance or risk management (preferred)
• At least 2 years of experience in process management (preferred)

Hard Skills

• reporting
• auditing
• analytics
• process risk assessments
• process management
• compliance
• risk management
• data collection
• process improvements
• customer service

Soft Skills

• collaboration
• problem solving
• communication
• training
• leadership
• customer needs understanding

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• financial industry
• auto finance industry
• SCRA process
• process compliance

Tools & Technologies

• Google Suite
• Microsoft Office