B2B Customer Support Manager (f/m/d)

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience. In this role, you will guarantee a seamless partner journey by managing inquiries and efficiently coordinating internal processes. You will guide our partners to ensure that operational questions are resolved quickly and reliably. To tackle all operational challenges, you will work in close collaboration with cross-functional teams, including Sales, Product Data, Connectivity, and Finance.

Why we are looking for you

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience. In this role, you will guarantee a seamless partner journey by managing inquiries and efficiently coordinating internal processes. You will guide our partners to ensure that operational questions are resolved quickly and reliably. To tackle all operational challenges, you will work in close collaboration with cross-functional teams, including Sales, Product Data, Connectivity, and Finance.

What you can expect

• Partner Support: You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels.
• Solution Management: You identify and resolve operational issues and coordinate with internal teams when further support is needed.
• Partner Onboarding: You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform.
• CRM Documentation: You document partner communication, open topics and relevant updates in our CRM system.

What you should bring

• Professional Experience: You bring a significant track record in B2B customer support or the like.
• Language Skills: A full professional proficiency in German and English (C1/B2) is mandatory for this role , both written and spoken. Dutch and/or French would be a plus.
• Communication Skills: You communicate clearly and confidently with external partners and internal teams.
• Digital Affinity: You are comfortable working with digital tools, CRM systems and backend platforms. Experience with Salesforce is a plus.
• Industry Affinity: Ideally, you have an interest in camping, travel or digital platforms.

What we offer

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g. Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start-up and grown professional structures
• Regular feedback as well as internal and external training, e.g. at our PiNCAMP Academy
• A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
• Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun-bathing

About us

PiNCAMP is the camping startup of ADAC, ANWB and TCS - in Germany, the Netherlands and Switzerland, as well as throughout Europe. An international team of more than 80 digital experts digitises the camping industry by combining the experience and reputation of our shareholders with the speed of an agile start-up. Our goal is to be Europe's leading camping platform. For our further growth we are looking for passionate hand-on people who want to grow with us and are eager to build an excellent product for campers and campsites alike.