B2B Customer Support Manager (f/m/d)

Why we are looking for you
As our Partner Success Manager B2B (m/f/d), you will be responsible for providing world‑class support to our campsite partners across Europe and play a key role in the seamless integration of new B2B clients into our platform and internal systems. Through your operational excellence, you will significantly contribute to optimizing our conversion rates and ensuring a premier partner experience.

What You Can Expect

• First Point of Contact: You will act as the primary ambassador for our campsite partners across Europe, managing their inquiries end‑to‑end across email, phone, and digital channels with a solution‑oriented mindset.
• Seamless Onboarding: In close collaboration with internal teams such as Product Data, Connectivity, and Finance, you will create and manage new campsite listings, ensuring a smooth onboarding journey and driving fast, reliable activation processes within our backend.
• Partner Support: As a dedicated guide for our new partners, you will actively support them during the onboarding phase, ensuring a seamless transition into live operations.
• Data & Content Excellence: You will maintain high‑quality campsite data and content in close cooperation with the Product Data team, ensuring our platform remains accurate and appealing.
• Optimization of Bookability: You will monitor and continuously improve booking availability across all listings to maximise both conversion rates and partner satisfaction.
• Proactive Problem Solving: You will identify and resolve technical or operational issues affecting bookability, coordinating with internal teams to ensure stable and high‑performing booking operations.
• Voice of the Partner: As a vital link to our internal stakeholders, you will represent the voice of our campsite partners, documenting feedback and analysing recurring challenges, directly contributing to continuous improvement.

What You Should Bring

• You bring a proven track record in B2B support, partner success, or a similar operational field and are familiar with call‑center structures or dynamic, high‑volume support environments.
• Prior experience with connectivity systems (e.g., PMS or Channel Managers) and CRM software (ideally Salesforce) is a distinct advantage.
• You possess excellent coordination skills and the ability to communicate confidently and effectively across various internal teams.
• A proactive, problem‑solving mindset is second nature to you, always keeping the specific needs and success of our partners at the forefront.
• You stand out for your high level of empathy and a deep‑seeded commitment to service excellence.
• A full professional proficiency in German and English (C1/B2) is mandatory, as you will be handling complex inquiries in both languages daily. Proficiency in Dutch and/or French is a definite plus, though not a requirement.

What We Offer

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g., through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g., Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start‑up and grown professional structures
• Regular feedback as well as internal and external training, e.g., at our PiNCAMP Academy
• A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
• Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun‑bathing

About Us

PiNCAMP is the camping startup of ADAC, ANWB and TCS – in Germany, the Netherlands and Switzerland, as well as throughout Europe. An international team of more than 80 digital experts digitises the camping industry by combining the experience and reputation of our shareholders with the speed of an agile start‑up. Our goal is to be Europe's leading camping platform. For our further growth we are looking for passionate hands‑on people who want to grow with us and are eager to build an excellent product for campers and campsites alike.