Back Office Technical Service (m/f/d)

Technical Service & After Sales Coordinator (m/f/d)

Do you want to break new ground and actively shape the growth path of one of the oldest family‑owned businesses in the world? Then it’s time to join Prym. Founded in 1530 we are known for highest quality for centuries. The group's portfolio ranges from the iconic snap fastener to fashionable fastening systems, a comprehensive range for creative handicrafts and high‑precision components for the automotive, ICT, and electrical industries. The Prym Group employs around 3,300 people worldwide, operating in the four independent divisions Prym Consumer, Prym Fashion, Prym Intimates and Inovan. Today, we are looking for talents, that want to leave their own mark on our sustainable legacy.

Key Responsibilities

• Global Customer Support: Act as the primary technical contact for attaching machines, tools, and spare parts—providing support both via phone and on‑site.
• Service Missions & Commissioning: Plan, calculate, and execute international service trips (both scheduled and emergency) and perform on‑site commissioning of machinery.
• Quality Assurance: Conduct final technical inspections of machines before shipment and support Quality Management in handling technical complaints.
• Knowledge Transfer: Plan and conduct technical training for internal and external partners, and create technical data sheets and recommendation reports.
• Service Management: Coordinate the deployment of international technicians, document global service reports, and manage invoicing for machine rental contracts.
• Operational Administration: Maintain SAP master data for spare parts, manage the spare parts warehouse (including procurement and inventory), and issue internal production orders.

Requirements

• Qualifications: Commercial‑technical training, ideally specializing in Mechanical Engineering or a related field.
• Experience: Solid knowledge of mechanics/machine technology and experience in technical customer service.
• Language Skills: Fluent in German and English (written and spoken). Proficiency in French is a distinct advantage for our international operations.
• Mobility: Valid Class B driver’s license and a strong willingness to travel globally.
• IT Skills: Proficient in standard systems, ideally with experience in SAP for master data and warehouse management.
• Personality: You are resilient, goal‑oriented, and confident—even in fast‑paced situations. Team spirit and a proactive approach are part of your DNA.

What we offer

• Security: A crisis‑proof position within a globally active, family‑owned company.
• Benefits: Attractive compensation, plus additional corporate social benefits (at least 30 days of vacation, company pension scheme, bike leasing, and much more).
• Tangible Impact: Your commitment is visible; it goes directly into products that people all over the world hold in their hands every day.
• The Perfect Balance: We offer global presence and diverse business models, while maintaining an open culture and easy access to decision‑makers.
• Future‑Proof Package for Growth: Opportunities for professional development and individual training complement our attractive salary package.

Applications from people with severe disabilities and those of equal status are expressly welcome.