Barista Trainer Manager

We’re on a mission to make the speciality coffee experience more affordable, digital, and convenient. In a world where services continue to move into the virtual world, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to with digital business.

What You'LL Do

• Training & Development – Lead barista training, shadowing programs, advanced training, and act as the main contact for all drinks enquiries.
• Coffee Quality & Standards – Maintain and uphold coffee quality consistency across all stores, events and B2B clients.
• Quality Control & Industry Best Practices – ensure recipes are followed, introduce thorough quality control processes
• Recruitment Support – Assist store and area managers in barista interviews and skill assessments.
• Leadership & Mentorship – Set the standard for service excellence, professionalism, hospitality and representing the LAP brand.
• Resource & Equipment Management – Ensure all baristas follow machine cleaning, maintenance, and troubleshooting best practices.
• Team Communication – Work closely with Store and Area Managers to ensure smooth service delivery.
• Workflow optimisation - improve workflow in each location to improve service quality and reduce waiting times.
• Launch support - Ensure teams in new stores are fully trained to offer the best customer experience from day one of a new store.

What We'RE Looking For

• 2-4 years of extensive barista experience, including high-volume coffee service.
• Proven experience in barista training, mentorship, and development.
• Passion for coffee quality, consistency, and industry best practices.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Ability to work in a fast-paced, high-volume service environment.
• Experience with equipment maintenance and troubleshooting.
• Organised and detail-oriented, ensuring standards and procedures are consistently followed.
• Ability to work up to two weeks per month to support the launch of new cities and new stores.

Why Join

• Ambitious team: Work closely with our experienced leadership to build and scale an innovative lifestyle consumer coffee brand.
• Fun and passion: Become part of our curious and diverse team cherishing our joint love for good food, regular team events, and coffee culture.
• Exciting industry: Be at the forefront to revolutionize the coffee industry and make speciality coffee affordable and accessible.
• Backing of leading investors: Join a promising startup early on while relying on the backing of top investors.