Bilingual Collector

Bilingual Collections Representative (English/Spanish)

Location: Onsite

Employment Type: Contract-to-Hire

Schedule: Full-Time

Overview

We are seeking a motivated and customer-focused Bilingual Collections Representative to join a growing team. This role is responsible for managing primarily early-stage delinquent accounts (1–30 days past due), securing payment commitments, and helping customers find payment solutions while delivering an exceptional customer experience.

The ideal candidate will have prior phone-based collections experience, strong communication skills in both English and Spanish, and the ability to balance customer service with collection performance goals.

Key Responsibilities

Collections & Customer Service

• Contact customers by phone and written communication to collect past-due payments.
• Negotiate payment arrangements and secure payment commitments.
• Assist customers experiencing financial hardship by providing appropriate payment solutions.
• Deliver a professional, customer-focused experience while resolving delinquent accounts.
• Conduct inbound and outbound collection activities while maintaining compliance standards.

Account Research & Skip Tracing

• Research delinquent accounts when customer contact cannot be established.
• Review account information and customer records to locate updated contact details.
• Contact references and utilize approved resources to identify and verify customer information.
• Maintain accurate customer demographic and account information.

Portfolio Management & Performance

• Manage a portfolio of delinquent accounts while meeting productivity and quality goals.
• Monitor account activity and ensure timely follow-up.
• Support portfolio performance through effective collection strategies.
• Maintain compliance with company policies, procedures, and regulatory requirements.

Continuous Improvement

• Identify process improvements and communicate recommendations to leadership.
• Provide feedback on training materials and operational procedures.
• Collaborate with team members across multiple departments to ensure a consistent customer experience.

Required Qualifications

• High School Diploma or GED
• Fluent in English and Spanish (reading, writing, and speaking)
• Minimum 1–2 years of customer service and/or collections experience
• Recent phone-based collections experience required
• Strong customer service and negotiation skills
• Excellent verbal and written communication abilities
• Basic computer and data entry proficiency
• Strong problem-solving and analytical skills

Preferred Qualifications

• Bachelor's Degree
• Experience in:
  • Automotive collections
  • Credit card collections
  • Mortgage collections
  • Financial services
  • Accounts receivable
• Familiarity with the automotive industry

Key Skills

• Collections
• Accounts Receivable
• Financial Services
• Customer Support
• Payment Negotiation
• Skip Tracing
• Account Resolution
• Bilingual Communication (English/Spanish)
• Problem Solving
• Compliance Adherence
• Portfolio Management

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Fort Worth, TX.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fort Worth, TX.

Application Deadline

This position is anticipated to close on Jul 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.