Bilingual District Manager – Patient Support

Responsibilities

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff.
• Mentor, coach and direct a regional team in providing best in class customer experience and operational execution.
• Daily monitoring of team activities and performance.
• Create and maintain regionals specific training for drug and reimbursement as market landscape evolves.
• Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues.
• Analyze program metrics and create a plan of action to proactively address issues.
• Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager.
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization.
• Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.).
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Requirements

• University degree in business, life sciences or nursing.
• Minimum of 5 years’ experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry.
• People management experience.
• Knowledge of the healthcare landscape including private and public payers.
• Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.
• Experience in dealing with key opinion leaders and healthcare professionals.
• Must be self-directed and team oriented.
• Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay.
• Strong ability to manage change, ambiguity and work in a rapid and evolving environment.
• Strong strategic thinking, analytical and problem solving skills.
• Strong focus on customers and improved of patient outcomes.
• High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation.
• Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities.
• Demonstrated abilities in project management.
• Strong presentation skills.
• Compliance driven; understanding of applicable industry codes and laws, regulations.