Bilingual Licensed Healthcare Insurance Agent – Spanish-English

Responsibilities

• Assist individuals in understanding their coverages and selecting the right products
• Provide full lifecycle customer service and sales, accepting inbound calls or calling out to follow up
• Respond to customer inquiries with compassion and active listening
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer's needs

Requirements

• Current Health insurance license in your state of residence
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

Hard Skills

• sales experience
• customer service

Soft Skills

• empathy
• compassion
• listening skills
• integrity

Certifications & Qualifications

• Health insurance license

Industry Keywords

• HIPAA
• health plan
• customer inquiries
• product upgrade

Tools & Technologies

• high speed internet
• computer navigation