Customer Service Representative (Bilingual: Mandarin-English)

• Handle inbound and outbound insurance-related calls
• Assist customers with payments, renewals, and quoting support
• Communicate with Mandarin Chinese-speaking customers
• Use VOIP and Google Meet for customer calls
• Perform basic administrative tasks using Word, Excel, and Monday.com

Requirements

• Fluent in Mandarin Chinese and English
• 3–5 years of customer service experience
• Experience handling insurance-related customer calls
• Proficient in Microsoft Word and Excel
• Familiarity with Monday.com
• Comfortable using VOIP and Google Meet

Core Competencies

Demonstrates strong customer service skills with a focus on insurance-related inquiries, utilizing proficiency in Mandarin Chinese and English to effectively communicate with clients. Experienced in administrative tasks and familiar with tools such as Microsoft Word, Excel, and Monday.com.

Tools & Technologies

• VOIP
• Google Meet
• Monday.com