Junior Customer Service Representative with German

Job Title

Customer Support Specialist (German/Polish) – Remote

Working Hours: Shift-based (08:00–16:00 and 09:00–17:00 CET)

Languages Required: Fluent in German and Polish

Role Overview

We are seeking a dedicated and customer‑centric Customer Support Specialist with German to join our remote team. In this role, you will be the first point of contact for our customers, providing support across multiple channels including phone, email, and live chat. Your ability to communicate fluently in both German and Polish will be essential in delivering a seamless customer experience.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Respond to customer inquiries via email, ensuring timely and accurate resolutions.
• Provide real‑time support through live chat, maintaining a friendly and helpful tone.
• Troubleshoot customer issues and elevate when necessary.
• Maintain detailed records of customer interactions using internal systems.
• Collaborate with other departments to resolve complex customer issues.
• Uphold a customer‑first mindset in every interaction.

Requirements

• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills in German and Polish.
• Ability to work flexible shifts between 08:00AM and 05:00PM CET.
• Strong problem‑solving skills and attention to detail.
• Comfortable working remotely and independently.

Remote / Hybrid Schedule

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around the three main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Closing Date

Posting may be closed earlier due to high volume of applicants.