Bilingual Medical Scheduler – Administrative Specialist, Digestive Health

Stellenbeschreibung:

Organize and maintain procedure schedules to maximize provider availability and facility capacity
Monitor calendars to fill open time slots, schedule/reschedule clinic visits, and ensure daily procedure targets are met
Coordinate pre-procedure requirements and medical clearances
Distribute and review pre-procedure instructions covering preparation steps, arrival times, medication management, fasting guidelines, and transportation needs
Manage patient check-out workflows
Gather outside medical records
Process primary care and specialty referrals
Coordinate laboratory and imaging orders
Submit medication refills according to provider protocols
Complete prior authorizations with insurance companies
Communicate with patients, providers, hospitals, surgery centers, pharmacies, and outside medical offices

Requirements

Minimum 2 years of hands-on experience working as a Virtual Medical Assistant or Administrative Assistant in a U.S. medical office or specialty practice setting
Demonstrated success coordinating complex procedures from initial booking through final completion, maintaining optimal daily appointment density
Full bilingual fluency in English and Spanish with clear, professional verbal and written communication
Solid understanding of prior authorizations, medical clearances, referral tracking, and handling diagnostic/lab orders
Exceptional organizational skills with the ability to manage multi-step administrative workflows independently in a remote environment
Full-time contractor position, 40 hours per week
Monday through Friday, 9-5 PST

Core Competencies

Demonstrates expertise in coordinating complex medical procedures, managing patient workflows, and ensuring compliance with prior authorization processes. Bilingual fluency in English and Spanish enhances communication with diverse patient populations and healthcare providers.