Billing Systems Analyst I

Billing System Analyst I – Responsibilities

• Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
• Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
• Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
• Able to perform first cut basic analysis via predefined SOPs.
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
• Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
• He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configuration and identify automation opportunities were applicable
• Participating in Operations 24x7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor.
• Able to capture chronology of events for critical and high alerts.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• 2-5 years of work experience in software industry and application support experience
• Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
• Good working experience with System monitoring and ITSM processes
• Experience in documenting support plans, support strategy, support cases.
• Able to work in a team or independently and be self-sufficient.
• Experiencein telecom OSS/BSS domain.
• Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
• Experience with good communication skills and customer connection.
• Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Proficient in English in a business environment

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (

Location(s)

IN.Bangalore.Remote; India Remote

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