Business Application & Process Specialist (m/w/d) Portfolio Item

Business Applications & Process Specialist

As the local expert for the Berliner Fernsehturm’s business applications and digital processes, you will act as the link between operational teams in Berlin and the Magnicity Group IT team in Paris. Your role ensures that digital tools are configured, adopted, and continually improved to support daily operations.

Responsibilities

• Own the configuration, quality and day‑to‑day administration of core business applications such as Ventrata, Lightspeed, ApicBase, Zenchef, BookingShake, HubSpot, IDeaS, and local finance, HR and site‑specific applications.
• Configure applications to meet local operational requirements, including products, pricing rules, user permissions, workflows and seasonal adjustments, while ensuring alignment with Group standards.
• Act as the primary on‑site contact for application‑related topics, providing first‑line support, troubleshooting, user guidance and hands‑on training to operational teams.
• Create and maintain user documentation, process maps and configuration guidelines to promote consistent and efficient use of business applications.
• Work closely with the Group IT team and external software vendors to resolve issues, coordinate enhancements and implement new functionalities.
• Support user acceptance testing, application updates, integrations and cross‑site digital projects, representing the Berlin site within the Magnicity Group.
• Analyse operational processes, identify improvement opportunities and recommend pragmatic digital solutions that enhance efficiency and the visitor experience.

Qualifications

• About 5 years of experience with business applications, application support or process management.
• Experience configuring business software and supporting end users.
• Strong analytical and organisational skills with a hands‑on mindset.
• Ability to bridge operational needs and digital solutions.
• Professional working level in English and German.
• Open to occasional international travel to other Magnicity locations.

Benefits

• Work at one of Berlin’s most iconic landmarks.
• Public transport allowance.
• Hybrid working arrangement (up to 2 remote days per week).
• Holiday and Christmas bonus in accordance with the collective agreement.
• Wellhub membership.