Business Configuration Analyst – Collections Applications

Responsibilities

• Identify and define systems and business line needs and requirements
• Coordinates development and support for new and existing applications and products
• Primary liaison between line of business, software vendor and information technology
• Develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams
• Coordinates business requirements definition, development, system configuration, testing, defect identification and resolution, implementation and support for new and existing systems
• Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions
• Oversees enhancements and projects to maintain productivity and efficiency
• Accountable for risk management by following policies and procedures
• Serves as a liaison between IT, software vendors and the business line to analyze business and user needs, document requirements and resolve moderately complex system problems
• Guides and trains less experienced analysts through project work
• Plays a key role in planning, testing and implementation of new products, system enhancements and conversions

Requirements

• Bachelor's Degree or equivalent work experience
• Minimum four (4) years work experience in banking, financial services or related experience
• Minimum two (2) years of project management experience
• Six Sigma Green Belt or PMP preferred
• Proven Leadership experience in areas of Operations, Manufacturing or Quality
• Possesses a broad understanding of business systems and industry requirements
• Ability to present to senior leadership on sensitive subject matters
• Ability to facilitate large groups toward the development of common solutions
• Exceptional verbal, written, and presentation communication skills
• Ability to multi-task and be flexible
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio)

Certifications & Qualifications

• Bachelor's Degree
• Six Sigma Green Belt
• PMP