Business Process Consultant, Green Belt

• Analyzes, plans, and implements moderately complex operational process improvement needs
• Acts as a re‑engineering consultant to other transformation teams in methods, techniques, and tools
• Works closely with Lean Six Sigma Black Belts and CX teams to document existing processes
• Conducts a thorough gap analysis to identify inefficiencies and suggesting improvements
• Writes and maintains clear, concise, and standardized Standard Operating Procedures (SOPs)
• Conducts periodic reviews and validations of process documentation to ensure compliance with operational standards
• Collaborates with the training department to align training materials with documented processes
• Creates and maintains documentation templates, tools, and resources

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in STEM, business administration, or healthcare preferred
• Green Belt Certification required
• Five or more years of organizational change consulting experience
• Experience working with business re‑engineering processes and the technology industry
• Proven experience in process mapping, SOP development, or documentation in complex environments
• Experience working with re‑engineering tools, methods, and techniques
• Strong writing skills and attention to detail
• Proficiency in facilitating meetings with Microsoft Office tools