IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d/f/m)

IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d/f/m)

Location: Fully Remote

Our Clients

They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and/or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.

Summary

In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S/4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.

Key Responsibilities

• Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
• Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s specific enhancements
• Lead and coordinate international SAP CS/PM projects
• Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
• Develop and maintain system and process documentation

Qualifications

• Degree in business administration, business informatics, or a comparable field
• Several years of professional experience with in-depth SAP CS and/or PM customising expertise
• Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
• SAP certifications are a plus
• Excellent German skills (C2) and strong English proficiency (B2/C1)

Benefits

• Competitive salary including bonus, plus 30 days of vacation
• Flexible and family‑friendly working time models, including remote work options
• Opportunities for professional and personal growth through the company’s Academy and external training
• An open corporate culture, regular team events, and a modern international work environment
• Corporate benefits, job bike options, health programs, and more

Seniority level

Associate

Employment type

Full‑time

Job function

Consulting and Information Technology

Industries

Health and Human Services