Business Process Owner (m/f/d)

Your seat to fill:

• Own and further develop the global Order-to-Cash process, ensuring a consistent and efficient end-to-end order lifecycle across regions
• Define clear process standards and governance, aligning stakeholders on priorities, changes, and continuous improvement
• Act as the key interface between business operations and technology, ensuring business requirements are accurately reflected in system-supported processes
• Safeguard alignment between operational processes and technical solutions
• Support the organization in resolving complex order scenarios and drive root-cause analysis for recurring issues
• Contribute to operational stability through clear documentation and guidance
• Translate business needs into clear requirements and user stories for technical and product teams
• Collaborate closely with Customer Service, Fulfillment, Finance, IT, and external partners to drive process enhancements
• Support testing activities for new releases or process changes and ensure global rollout readiness
• Set-up and monitor key process KPIs and identify opportunities for optimization, scalability, and compliance

Your stroll to CYBEX:

• Degree in Business Administration, E-Commerce, Supply Chain, or a comparable field
• Several years of experience in order management, e-commerce operations, or business process management, ideally in an international D2C environment
• Proven experience working across business and technology in complex operational settings
• Strong end-to-end understanding of digital order-to-cash processes
• Analytical, structured, and solution-oriented mindset
• Ability to clearly document and communicate complex processes
• Confident stakeholder management across regions and functions
• Experience working in agile or hybrid delivery environments
• Hands-on approach with a strong sense of ownership and accountability
• Experience with Salesforce and SAP as a plus