Care Operations Associate (Fully Remote)

• Mantra Health is an award-winning digital mental health provider for students.
• They offer a comprehensive suite of services spanning the care continuum.
• Currently deployed across 150+ colleges, serving over 1.3 million students.

About the Role:

• Seeking a Care Operations Associate to ensure smooth and efficient student care journeys.
• Responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders.
• Requires high attention to detail and strong understanding of healthcare operations.

Who You Are:

• 1-3 years of customer service experience, preferably in healthcare.
• Strong problem-solving skills and excellent communication.
• Comfort on the phone as an external representative.
• Proficiency in Zendesk, Slack, Google Workspace preferred.

Why Choose Mantra:

• Chance to collaborate with a passionate team focused on student mental health.
• Opportunities for professional growth.
• Competitive salary and benefits including PTO, equity, health insurance.

Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.