Carrier Operations Manager – CH & IT (m/f/d)

Job Description

Our Carrier Operations team works closely with our last-mile delivery partners. Together, we ensure a smooth parcel journey – from handover by the carrier to delivery at the recipient's door. In this role, you will take on responsibility for our partner network in Switzerland and Italy, two of our key European markets.

The essence of your role

• You handle all last-mile operational issues together with our parcel carriers in Switzerland and Italy
• You conduct regular carrier performance analysis and translate the results into concrete actions
• You liaise with various internal stakeholders on topics such as customer performance, procurement, and carrier integration
• You maintain regular contact with our last-mile carriers' operations and key account management teams
• You make sure that our standard operating procedures (SOPs) are followed, and create new ones whenever needed