Change Oversight and Licence Strategy Manager

Support the ongoing development, implementation, and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments.

Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments.

Support the operation and continuous enhancement of governance processes relating to: IT general controls; technology change management; operational resilience; implementation readiness; testing and validation; and post-implementation oversight.

Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and technology governance activities.

Support the maintenance and refinement of critical systems inventories, regulatory-critical datasets, data dependencies, and associated governance artefacts.

Requirements

• 5+ years of experience in top-tier consulting, strategy, or IT risk management, — ideally in financial services, fintech, or crypto.
• Strong understanding of operational risk, IT audit, technology governance, operational resilience, procurement, or a related discipline,IT general controls, change management processes, testing and validation standards, and operational risk management frameworks.
• Proven experience leading complex, multi-stakeholder initiatives with a commercial or regulatory focus.
• Strong grasp of business and financial models — able to quantify how regulatory design impacts revenue, cost, and scalability.
• Familiarity with governance frameworks and regulatory expectations relating to operational resilience, outsourcing, technology risk, or digital asset regulation (e.g. MiCAR, DORA, PSD2, E-Money Regulations) is advantageous.
• Strong analytical and problem-solving skills, with the ability to assess complex operational or technology risks and translate findings into practical recommendations.
• Excellent written and verbal communication skills, including the ability to prepare clear governance reporting and engage effectively with senior stakeholders across business, technology, and control functions.
• Experience working cross-functionally with Engineering, Product, Risk, Compliance, Finance, Data, and operational teams.
• Comfortable operating in a fast-moving environment with evolving priorities and regulatory requirements.
• Strong organisational and coordination skills, with the ability to manage multiple workstreams, stakeholders, and governance activities simultaneously.

Core Competencies

Demonstrated expertise in IT General Controls, operational risk management, and technology governance, with a strong focus on regulatory compliance and cross-functional collaboration. Proven ability to lead complex initiatives, enhance governance processes, and effectively communicate with senior stakeholders in fast-paced environments.

Highest-signal resume keywords

• 5+ Years Experience in IT Risk Management
• Strong Understanding of Operational Risk
• Proven Experience Leading Multi-Stakeholder Initiatives
• Strong Analytical and Problem-Solving Skills
• Excellent Written and Verbal Communication Skills

ATS Optimization Keywords

Hard Skills

• IT General Controls
• Operational Risk Management
• Technology Governance
• Change Management Processes
• Testing and Validation Standards

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Organizational Skills
• Coordination Skills
• Communication Skills

Industry Keywords

• Financial Services
• Fintech
• Crypto
• Operational Resilience
• Regulatory Compliance

Tools & Technologies

• Governance Frameworks
• Regulatory-Critical Datasets
• Operational Resilience Tools
• Governance Documentation
• Critical Systems Inventories