Claims Representative, Recovery

Responsibilities

• Analyzes and processes complex claims
• Works with high exposure claims involving litigation
• Ensures ongoing claims within service expectations, industry best practices and specific client service requirements
• Identifies and pursues potential third‑party subrogation recoveries associated with highest exposure/complexity claims
• Reviews high exposure, complex multi‑jurisdictional claims to establish potential for third‑party subrogation recovery
• Provides subrogation guidance and direction to both internal and external stakeholders
• Develops and pursues third‑party subrogation
• Sends appropriate subrogation lien notifications to appropriate parties
• Gathers information necessary to support viable subrogation claims
• Provides direction to assigned subrogation counsel
• Maintains a diary on active claims with subrogation potential
• Approves and makes timely claim payments relative to subrogation
• Manages claim recoveries, including but not limited to subrogation
• Prepares status reports for clients as required
• Manages the litigation process
• Develops training material and leads department training opportunities

Requirements

• Six (6) years of multi‑jurisdictional liability claims handling experience or equivalent combination of education and experience required
• Bachelor's degree from an accredited college or university preferred
• Licenses as required
• Professional certification as applicable to line of business preferred
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Service Expectations
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines