Client Advisor Düsseldorf

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

ClientManagement

• Strengthencustomerrelations,andnurtureloyalFENDIcustomerbasealsoimplementingappropriateCRMtools
• Managecustomerservicequality,tomeetcustomerexpectationsbyofferingprofessionalandindividualhumantouchwiththeclient

StoreOperations

• Beabletocorrectlyoperatetheretailmanagementsystemforstocktransfers,payments,stockinquiresandcustomerdatabaseinput

StoreManagement

Thispositionisofferedonafixed-termcontract.Subjecttobusinessneedsandindividualperformance,theintentionistoconverttheroleintoapermanentpositionshouldasuitableopportunityarise.

Profile

• Previousexperienceinaclient-facingrole,ideallyretailorhospitalityispreferred
• Strongsellingandcommunicationskillsarenecessary
• Excellentrelationshipsskills
• Organization,professionalism,self-confidence
• Strongcustomerserviceskills
• ComputerskillsandRetailmanagementsystemknowledge
• Goalorientedapproach,multitasking
• Strongknowledgeand/orinterestforFashion/LuxuryIndustry

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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