Client Advisor (W/M) - Munich

Berluti is currently looking for a full-time Client Advisor (W/M) for our Munich Store, located in Munich, Germany.

The Client Advisor will be a true Ambassador and key partner to maximise all sales opportunities while maintaining our standards in all areas. He/she will engage the clients in our universe with enthusiasm and passion by providing a unique experience.

Job responsibilities

Based in Munich, he/she reports to the Store Manager.

His/her main missions will be:

• Create a extraordinary and unique experience for our customers.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Meet Sales goals and objectives.
• Acquire Berluti technical skills for sales and product knowledge to maximize sales opportunities.
• Complete the necessary administration according to the policies in place.

Clienteling

• Ensure the highest level of Customer Service, complying with the Berluti’s quality standards, and to the selling ceremony.
• Cultivate new and existant relationship with local and international customers.
• Demonstrate strong product expertise and passion.
• Respect the CRM practices (mailings, e-mailings, thank you letters, etc.) and make reports to the Central team.
• Assist and support after sales service in accordance with Maison values.
• Be aware of the industry news and competitors.

Operations

• Participate in regular checks and in necessary supply stocking/restocking
• Ensure compliance in all areas with Berluti policies (operations & security) at all times.
• Maintain inventory accuracy.
• Meet all KPI objectives.
• Maintain the Visual Merchandising standards and the store condition as set forth by the HQ.

This job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Management.

Profile

• At least 5 years minimum of retail sales experience, preferably in a luxury consumer goods setting.
• You are an agile talent with positive mindset and excellent cross-selling skills.
• Strong leadership for business results with a passion for creativity and the Maison.
• Service and client oriented, good communication.
• Demonstrate team work in all times.
• Fluent in English. Another language could be a plus.

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.