Client Advocate Executive

Client Advocate Executive

As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive-level relationships, drive top quartile client performance, proactively remove barriers that inhibit success, and look for growth opportunities within the organization. The ideal candidate will have hospital and healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio, and the ability to function as an advocate for both the client and HIS.

Responsibilities

• Drive best practice performance to assist organizations in achieving top quartile performance, effective revenue cycle processes, and clinical efficiencies.
• Work with a highly experienced team to drive customer retention and renewals of the Solventum HIS portfolio.
• Nurture and build relationships with CXO, VP, and Department Managers to maximize value across the regional market segment.
• Advise clients on business process and customer workflow improvement in this changing market segment.
• Drive cross-functional focus on customer outcomes, value, and experiences.
• Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader.
• Leverage performance insights to guide client decisions and shape long-term partnership strategies.
• Coordinate with internal HIS departments to raise client issues and concerns.
• Champion continuous improvement through Voice of Customer programs, innovation initiatives, and process improvements.
• Negotiate and secure renewal agreements to maintain relationships and recognize additional business needs.
• Monitor emerging risks and collaborate with implementation, support, and development functions to mitigate them.
• Identify potential product and solution risks, and collaborate with business leaders and sales teams to advance strategic initiatives.
• Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
• Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.
• Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value.
• Understand clients’ short and long-term strategy to further integrate HIS solutions and develop consistent onsite presence.
• Lead the team to ensure account satisfaction and ongoing client engagement.
• Define and track KPIs that measure adoption, satisfaction, and value realization.
• Deliver executive-level reporting and insights that inform strategic decisions.
• Participate in industry benchmarks to validate performance and drive continuous improvement.
• Ensure baseline data is secured on clients assigned prior to go-live of product or service.
• Analyze client analytics and performance data and deliver ROI and performance reports on a scheduled basis.
• Stay up-to-date with industry changes and product updates.
• Participate in relevant corporate programs and initiatives, complying with professional and quality standards and Solventum’s values.

Your Skills and Expertise

• Bachelor’s degree or higher and seven years of experience as an RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
• Associate degree and at least eleven years of experience as an RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.

Additional qualifications that could help you succeed include:

• Strong understanding of coding and clinical documentation integrity and the workflow associated with an organization’s complete revenue cycle.
• Knowledgeable in electronic medical record workflows, systems implementation, and medical professional training.
• Demonstrated ability to successfully manage and maintain client relationships at multiple levels, including C‑Suite.
• Experience consulting with clients in health information systems.
• Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics such as CMI and other financial metrics.
• Demonstrated industry knowledge.
• Proficient computer skills.
• Excellent written and verbal communication skills.
• Ability to find creative solutions and manage difficult situations with diplomacy.
• Strong business acumen, strategic thinking, presentation skills, and training skills.
• Strong teamwork and collaboration with subject matter experts, sales executives, and cross‑department/division teams.
• Interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.

Travel

Occasional travel may be required up to 50‑60 percent domestic; international travel upon request.

Relocation Assistance

Not authorized.

Location

Remote.

Legal Requirements

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially.

Equal Opportunity Employer Statement

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.