Client Executive, Customer Engagement

Customer Engagement is a strategic growth area for Pega. Powered by Pega Customer Decision Hub™, our market-leading AI decisioning platform, we help organizations transform how they acquire, grow, and retain customers through real-time, AI-driven next-best-action decisioning.

As enterprises increasingly look to move from fragmented customer interactions to intelligent, personalized engagement at scale, Customer Engagement sits at the intersection of AI, customer experience, and business transformation, making it one of the most important investment priorities for our clients.

Picture Yourself At Pega

You’ll advise senior business and technology executives on Customer Engagement transformation, helping them define how AI, decisioning, and personalization can improve customer outcomes.

You’ll lead Pega’s most strategic Customer Engagement opportunities across the DACH region, build trusted executive relationships, and shape industry conversations through thought leadership. From opening new buying centers and creating net-new pipeline to leading landmark, multi-year pursuits, you’ll drive the full Customer Engagement sales motion from opportunity identification and qualification through business value realization and close.

What You'll Do At Pega

• Lead the Customer Engagement sales motion across most strategic accounts in the DACH region, partnering with Client Executives to identify, shape, and close high-value opportunities.
• Open new buying centers through proactive prospecting, executive engagement, and pursuit of greenfield opportunities. Own opportunity strategy end-to-end, driving qualification, deal progression, and commercial execution.
• Serve as a trusted advisor to business and technology leaders, connecting customer engagement challenges to measurable outcomes through AI-driven decisioning and personalization.
• Act as Pega's Customer Engagement expert, influencing account strategy, coaching teams, and translating market insight into business growth.

Who You Are

You are a consultative enterprise seller and Customer Engagement expert who helps organizations transform how they acquire, grow, and retain customers.

You build credibility quickly with business and technology leaders, connecting customer engagement challenges to measurable outcomes through AI-driven decisioning, personalization, and next-best-action strategies. You are comfortable engaging Marketing, Digital, Customer Experience, Analytics, Data and Technology executives, translating vision into action and commercial results.

You are comfortable navigating complex situations where the path forward is not always clear, bringing structure, insight, and momentum to opportunities as they evolve.

What You've Accomplished

• 10+ years of enterprise software sales experience, including Customer Engagement, MarTech, Decisioning, Personalization, RTIM, Customer Experience, Marketing Automation, Digital Experience, Loyalty, CRM, CDP, or related technologies.
• Proven success selling to senior Marketing, Digital, Customer Experience, Customer Analytics, Data, and Technology leaders within large enterprise organizations.
• Track record of consistently exceeding quota and creating net-new pipeline through prospecting, executive engagement, and opening new buying centers.
• Experience leading and closing complex, multi-stakeholder enterprise opportunities from early discovery through negotiation and close.
• Strong understanding of AI-driven decisioning, one-to-one personalization, customer journey orchestration, and real-time customer engagement strategies.
• Demonstrated ability to navigate both business and technical conversations, building executive sponsorship across Marketing and Technology organizations.
• Excellence in opportunity qualification, forecasting, and complex deal execution using methodologies such as MEDDPICC.
• Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market.
• AI first Growth Mindset organization investing and future-proofing the skills and experiences of our workforce.
• The world’s most innovative organizations as reference-able clients.
• Fast-paced, exciting, collaborative, and rewarding sales environment with strong recognition culture.
• Competitive salary, uncapped commission targets and Pega equity.