Client Service Delivery Analyst (all genders)

In this role you help deliver exceptional client service within JPMorgan Chase’s service center. You will analyze complex fund operations, support NAV oversight, and handle client inquiries while seeking opportunities to refer services to meet client needs. You’ll work with internal teams to improve processes through automation and digital tools, contributing to operational objectives and fraud-aware risk management. You’ll collaborate across stakeholders to sustain high-quality client relationships and service levels. This position offers a meaningful chance to shape service excellence in a global financial services environment.

• Perform complex analysis and QA of Alternative Assets valuations and reporting
• Oversee NAV validation for KVG special funds and UCITS and escalate breaks
• Address client inquiries and resolve issues per operating procedures
• Participate in end-to-end change management and influence stakeholders
• Manage daily client queries and respond within SLAs
• Coordinate incident triage and document root-cause and remediation actions
• Prepare and maintain client reporting, including SLA/KPI packs
• Support client service reviews with data and action tracking
• Assist with client changes and migrations with internal teams
• Maintain controls across reconciliations, reporting, and documentation; escalate risks
• Contribute to process standardization and automation opportunities

• Bachelor’s degree in business administration, Finance or banking apprenticeship in banking
• Experience in fund services or related financial operations (Custodian, IB, KVG, AM, Private Equity)
• Foundational understanding of fund accounting operations (NAV lifecycle, reconciliations, client reporting)
• Knowledge or equivalent expertise in customer service operations, with focus on transaction processing and troubleshooting
• Demonstrated ability to establish productive working relationships with internal stakeholders
• Experience in using problem-solving techniques to improve operational efficiency
• Proficiency with Microsoft Excel (lookups, pivots); strong written communication
• Ability to interpret SLA/KPI data and communicate updates to stakeholders
• Fluent in German and English; strong written documentation skills

• Stakeholder management
• Problem-solving
• Written communication
• Microsoft Excel (lookups, pivots)
• Power BI
• Tableau