Client Success Partner

Overview

• Operate as an elite internal specialized recruiter and consultant for freelance talent.
• Challenge and refine project briefs from clients, conducting rigorous qualification interviews.
• Collaborate with Key Account Managers to execute the recruitment phase, securing project budgets.
• Coach elite freelancers on Malt's matching algorithm and channel feedback to engineering teams.

Requirements

• 3+ years of quantifiable impact in sales, recruitment, customer success, or project management within a fast-growing B2B environment (e.g., SaaS start-up or consulting agency).
• Demonstrated high resilience, remaining highly driven, organized, and efficient while juggling multiple requirements during intense peak workload phases.
• Native-level German and full fluency in English.
• Mastery of complex algorithmic matching and platform AI adoption within the Future of Work ecosystem.
• Sophisticated multi-stakeholder orchestration—balancing the competing demands of enterprise clients, high-value freelancers, and internal commercial teams.