Clinical Application Specialist I

Stellenbeschreibung:

Manage on-site and remote trainings within a given territory
Contact customers independently, schedule appointments, make travel arrangements, and address customer inquiries
Coordinate on-site trainings of border customers with CAS in adjacent territories
Support assembly of Carl Zeiss instruments and peripheral devices
Perform basic equipment troubleshooting
Train technicians and doctors on instrument operation
Communicate basic equipment maintenance procedures
Serve as the customer’s liaison to Carl Zeiss on administrative and technical/clinical issues
Communicate with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training issues
Develop working relationships with Sales and Field Service teams to enhance customer care
Learn to identify and communicate sales leads
Prepare and submit complete, accurate, and timely documentation, including expense reports and Product Training Checklists
Maintain and continually update knowledge of appropriate Carl Zeiss products
Set up and instruct users on Carl Zeiss equipment at conventions and seminars
Maintain and adhere to applicable GMP and ISO 9001 processes and procedures
Report to the CAS Supervisor

Requirements

At least three to five (3-5) years of experience in an ophthalmology clinic setting, diagnostic ophthalmology industry, or comparable experience
Knowledge of visual fields, lensometry, refractometry, biometry, and/or fundus photography
Knowledge of laser scanning technology is helpful but not mandatory
Good written and verbal communication skills
Ability to work with customers in challenging situations
Ability to follow standard practices and procedures when analyzing data or situations
Basic computer and software skills, including Microsoft Office, Word, and Excel
Ability to travel overnight and work occasional weekends
Well organized and capable of working independently with minimal supervision
Valid driver’s license
Ability to lift up to 70 pounds
Extensive travel by automobile and air, including some overnight travel
Ability to perform frequent bending and kneeling
Average of four hours driving per day and two customer visits per day
Professional business protocol and appearance
Adherence to GMP and ISO 9001 processes and procedures
Compliance with state and federal employment law

Demonstrates expertise in managing on-site and remote training for Carl Zeiss instruments, with a strong focus on customer communication, technical support, and adherence to GMP and ISO 9001 standards. Capable of building relationships with sales and field service teams to enhance customer satisfaction and care.