Clinical Applications Team Lead

Stellenbeschreibung:

Manage Clinical Applications Specialist project assignments and workload distribution
Coordinate customer training schedules, go-lives, workflow assessments, and implementation activities
Monitor project timelines, risks, and resource constraints
Partner with Project Managers and cross-functional stakeholders to achieve implementation milestones
Forecast resource needs and provide escalation support for complex customer situations
Conduct site audits assessing implementation quality, customer readiness, workflow adoption, and training effectiveness
Review implementation documentation, deliverables, customer outcomes, feedback, surveys, and adoption metrics
Ensure compliance with quality systems, implementation procedures, and documentation standards
Develop corrective action plans when quality gaps are identified
Lead onboarding, mentoring, coaching, and development of new Clinical Applications Specialists
Design and deliver ongoing product, clinical, workflow, and process training
Partner with Product Management, Engineering, and Customer Success on product-update training
Lead team meetings, operational reviews, office hours, and issue resolution
Foster accountability, collaboration, continuous improvement, and customer focus
Own and govern Clinical Applications process documentation, SOPs, work instructions, templates, and implementation tools
Lead process improvement initiatives and establish metrics and reporting mechanisms

Requirements

Bachelor's degree in a clinical, healthcare, or related field, or equivalent experience
Minimum 5 years of clinical applications, implementation, healthcare technology, or customer training experience
Demonstrated experience leading complex customer implementations and training programs
Strong project coordination, organizational, and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to travel up to 50% in USCAN to support customer and team needs
Must be legally authorized to work in the United States
Employment visa sponsorship is not available now or in the future
Successful completion of a drug screen, as applicable
Desired: Nuclear Medicine Technologist (CNMT), RT(N), PET certification, or equivalent clinical credential
Desired: Previous team lead, supervisor, mentoring, or people leadership experience
Desired: Experience developing training programs, onboarding curricula, and process documentation
Desired: Experience with quality improvement and operational excellence initiatives

Core Competencies

Demonstrates expertise in managing clinical applications projects, leading customer training programs, and ensuring compliance with quality systems. Proven ability to coordinate cross-functional teams and develop effective training and implementation strategies.