Clinical Services Director – Central VA

Stellenbeschreibung:

Own the cadence and accountability infrastructure for NAPA client relationships
Track and document client engagement activity, including chief meetings, administrator check-ins, and joint reviews
Maintain accurate CRM records and flag client dissatisfaction risks or engagement issues
Prepare materials and briefings for executive conversations
Serve as the first point of resolution for operational issues including staffing gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations
Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services
Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
Participate in candidate interviewing and provide white-glove onboarding support
Track premium pay drivers, vacancy trends, and locum reliance
Provide operational and relational capacity relief to Regional Vice Presidents
Prepare briefing materials, financial summaries, and client meeting preparation
Participate in FORC preparation, monthly financial reviews, and regional initiatives
Develop expansion opportunities within assigned client accounts, including cross-credentialing and new service lines
Monitor competitive dynamics and surface threats and opportunities
Support multiple markets as assigned by strategic priority; achieve meaningful client and clinician face time
Own full P&L responsibility for the assigned market
Work through clinical, operational, and centralized service delivery leadership to achieve outcomes

Requirements

Bachelor's degree in Healthcare Administration, Business, or a related field required
MBA or equivalent preferred
5+ years of progressive experience in healthcare operations, account management, or clinical services administration
Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes
Strong financial literacy; ability to read site-level P&L, identify performance variances, and communicate financial risk clearly
Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment
Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders
Willingness and ability to travel frequently; expected 30-50% travel depending on market portfolio
Preferred: hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)
Experience supporting or leading new site implementations in a healthcare services environment
Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship management, financial literacy, and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing in a multi-site environment while driving retention and satisfaction outcomes.