Clinical Services Director – Texas

• Own the cadence and accountability infrastructure for NAPA client relationships


• Track and document client engagement activity and maintain accurate CRM records


• Flag client dissatisfaction risks, engagement issues, and relationship cadence gaps


• Prepare materials and briefings for executive conversations and client meetings


• Serve as first point of resolution for operational issues including staffing, payroll, scheduling, credentialing, and compliance


• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services


• Escalate issues outside the decision scope to the Regional Vice President


• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention


• Participate in candidate interviewing and provide white-glove onboarding support


• Track premium pay, vacancy trends, and locum reliance


• Provide operational and relational capacity relief to Regional Vice Presidents


• Prepare briefing materials, financial summaries, and meeting preparation


• Participate in FORC preparation, monthly financial reviews, and regional initiatives


• Develop structured recommendations for unresolved situations


• Identify and develop expansion opportunities within assigned client accounts


• Develop strategic plans for cross-credentialing and market-based clinical teams


• Monitor competitive dynamics and surface threats and opportunities


• Support new site stand-ups, HyperCare transitions, and escalated client satisfaction situations


• Own the effectiveness of clinical schedules in assigned markets with shared accountability for operational standards


• Maintain full P&L ownership for the assigned market


• Operate within matrixed clinical and operational leadership and centralized service delivery leadership

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field


• MBA or equivalent preferred


• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization


• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes


• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly


• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment


• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders


• Willingness and ability to travel frequently, expected 30-50% travel depending on market portfolio


• Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)


• Experience supporting or leading new site implementations in a healthcare services environment


• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship management, financial literacy, and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing in a multi-site environment while maintaining P&L accountability.

Highest-signal resume keywords

• Healthcare Operations Management


• Client Relationship Management


• Financial Literacy


• Clinician Recruitment and Onboarding


• P&L Ownership

Hard Skills

• Healthcare Administration


• Account Management


• Clinical Services Administration


• Complex Client Relationship Management


• Performance Variance Identification

Soft Skills

• Interpersonal Communication


• Written Communication


• Verbal Communication


• Trust Building

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration


• MBA or Equivalent Preferred

Industry Keywords

• Anesthesia


• Physician Practice Management


• Client Contractual Agreements


• Multi-Site Healthcare Environment


• New Site Implementations

Tools & Technologies

• Scheduling Platforms


• Practice Management Tools


• CRM Platforms


• Qgenda


• IPro


• Microsoft Dynamics